Terms of Service

1. Agreement to these terms

By creating a SetBook account or otherwise using SetBook, you agree to these Terms of Service and to our Privacy Policy. If you’re using SetBook on behalf of a business, you’re confirming you have the authority to bind that business to these terms.

2. What SetBook is

SetBook is creative-operations software for photographers, videographers, and production teams: projects, contracts and releases, deliverables tracking, invoicing, and file storage, and (optionally) Discovery, a directory where creatives find each other. SetBook helps you generate, send, and track documents; it does not provide legal advice, and the contract/release clause library is a starting point you’re responsible for reviewing, not a guarantee of legal sufficiency for your situation.

3. Agreements you create are yours, not ours

SetBook is not a party to any agreement you create, send, or sign through it. Contracts, releases, and invoices you generate are between you and the person you send them to. You are solely responsible for their content, accuracy, legality, and enforceability, and for deciding whether a template is appropriate for your situation and your jurisdiction. SetBook does not review, approve, or endorse the documents you create, and does not provide legal advice. If a dispute arises out of one of your agreements, it is between you and the other party to it.

SetBook provides tools to capture electronic signatures and to record an audit trail of when a document was signed and by whom. Those tools are a record-keeping aid. We don’t warrant that any particular document, signature, or audit record will be held valid or enforceable by a court or any other body, and you remain responsible for satisfying yourself that the way you use them suits your circumstances.

4. Accounts

You need an account to use SetBook, and you’re responsible for the accuracy of the information you provide and for keeping your account credentials secure. You’re responsible for activity that happens under your account, including actions taken by anyone you’ve added as a team member.

5. Your content and data

You retain ownership of everything you upload or create in SetBook: portfolio images and video, project files, contract and release text, client information, and everything else. You grant SetBook a limited license to host, store, process, and display that content solely to provide the service to you (and, for anything you opt into Discovery, to display it publicly as described in our Privacy Policy).

You’re responsible for having the rights to upload what you upload, and for having a lawful basis to store any third party’s (client, talent, collaborator) personal information inside SetBook.

SetBook claims no ownership of your work. We don’t own, and never acquire, copyright or any other rights in the photos, videos, designs or other work you upload, including anything you post on Discovery. It stays yours, or whoever you made it with or for, under whatever agreement you have with them. The licence above lets us show it on SetBook for you and ends when you delete it or your account, apart from copies we briefly keep in backups or must keep by law. We don’t sell your work, license it to anyone else, or use it to train AI models.

6. SetBook’s intellectual property

Section 5 covers your content; this is ours. The SetBook software, design, branding, and the wording in our built-in Clause Library belong to SetBook. These Terms don’t transfer any ownership in the product itself to you. You’re free to use contracts and releases you generate with SetBook for your own business, without restriction.

7. Acceptable use

Don’t use SetBook to upload content you don’t have the rights to, to harass or discriminate against others, to misrepresent your identity or work, to attempt to access another member’s data without authorization, to scrape or bulk-extract data beyond normal individual use, or to break any applicable law.

Our Community Guidelines (on the Help page) give more detail on the standard of conduct we expect. Violating them or these Terms may result in a warning, suspension, or termination of your account.

8. Discovery

Discovery is opt-in and you can turn it off at any time. You must be 18 or over to list a profile. While it’s on, your Discovery profile (name, photo, professions, location, links, projects and, on Pro, the extra fields described below) is visible to anyone signed in to SetBook, including people on free accounts.

Free and Pro. Every new account starts with a 14-day trial of everything, including Discovery Pro. While you have a trial, a paid plan or an access code, your profile is Pro: up to 20 projects with up to 10 photos or videos each, plus your bio, skills, languages, past clients, travel dates and project credits. Without one, your account is a free Discovery account: you stay listed and searchable, your profile shows your 3 newest projects with one photo or video each, and the rest of SetBook (projects, contracts, invoices, Network and so on) is locked until you subscribe. Free accounts can accept a Network request but can’t send one.

What happens to the rest. When your access ends, anything beyond the free limits is hidden, not deleted. If you subscribe again within 90 days it all comes back. After 90 days the hidden projects, photos and videos are permanently deleted. Fields that are Pro only (bio, skills and so on) stay saved and simply aren’t shown.

How profiles are ordered. Search results are ordered first by how well a profile matches what was searched for (role, niche and location). Among equally good matches, Pro profiles come first. In the browse feed, seven of every ten projects come from Pro profiles while there are enough of them, and one popular, well-liked project is placed near the top. Pro profiles carry a Pro badge so this is always visible. We don’t sell placement beyond the Pro plan itself.

9. What you can post on Discovery

Only post work you made, or work you’re genuinely credited on, and that you have the right to show publicly. That includes any usage rights you agreed with a client and the consent of the people in it (model and property releases where needed). Each time you add a project you confirm this.

You must not post or do any of the following on Discovery:

• someone else’s work presented as your own, or work you don’t have permission to share;
• a role, credit, client or project you didn’t actually have;
• pretend to be another person, creative or business, or use their name, photos or branding;
• nudity or sexually explicit material, including in a fine-art or editorial context;
• anything that sexualises, exploits or endangers a person under 18. We have zero tolerance for this: we remove the account permanently and report it to the authorities;
• images of anyone who hasn’t agreed to be shown, or private information about anyone;
• content that harasses, threatens or demeans anyone, or promotes hate or violence;
• spam, scams, misleading offers, or files that contain anything harmful.

Videos can be up to 60 seconds. We can remove anything that breaks these rules, and anything we reasonably believe breaks the law or puts someone at risk.

10. Reports, takedowns and copyright

Anyone signed in can report a profile or project with the Report button on it. If you don’t have an account, or you want to send a formal copyright notice, use the copyright form on our Help & Support page. A copyright notice should identify you, the work you own, where it appears on SetBook, and include a statement that you own it (or act for the owner) and believe the use isn’t authorised. We may share the notice with the member concerned so they can respond.

A person reviews every report. We don’t check everything before it’s posted, so we rely on reports. When content breaks these Terms we may remove it, hide the profile from Discovery, or suspend or close the account, and where it’s urgent we may do so without notice. Members who repeatedly post work that isn’t theirs will have their accounts closed. If your content was removed and you believe that’s a mistake, contact us through Help & Support and we’ll look at it again.

Use reports honestly. Reports are for real problems. Reporting people or work you know doesn’t break these Terms, for example out of rivalry or to get a competitor taken down, or flooding us with reports that have no real basis, is itself a breach. We may ignore those reports, limit your ability to report, or suspend your account.

We report suspected child sexual abuse material to the Australian Centre to Counter Child Exploitation and other relevant authorities, and we keep removed material securely, out of public view, where the law requires or the authorities ask us to.

11. Your clients’ payments to you

SetBook helps you generate and send invoices and track their status, but SetBook does not process payments between you and your clients: we have no role in moving that money, and marking an invoice as paid is a manual action you take based on payment you’ve received outside SetBook.

12. Automatic follow-ups to your clients

Client follow-ups are optional and off until you turn them on in Settings. While they’re on, you authorise SetBook to email the client contact on your project, on your behalf, when the balance of an invoice is unpaid after its due date, on the days you choose. Each email contains the message you wrote, the invoice number, the amount due, the due date, any late fee recorded on the invoice, and a link to the invoice. It is sent from SetBook’s email service in your business’s name, with you copied in and replies directed to you.

Only the unpaid balance of an invoice is followed up. Deposits are not chased automatically. We tell you the day before each follow-up is sent, and you can pause follow-ups for any invoice or turn them off entirely at any time.

You’re responsible for the words in your message, for keeping each invoice’s paid status up to date (a follow-up is sent if an invoice is not marked paid), and for having the right to contact your client about the invoice. SetBook is not a debt collector, doesn’t guarantee that any invoice will be paid, and may pause follow-ups on an account that uses them to harass or mislead.

13. Emails from SetBook

We send you emails that are part of running your account, such as sign-in, billing, reminders and notices about your documents, and you can’t opt out of those while you have an account. We may also send you occasional product news, tips and offers. Every one of those includes an unsubscribe link, and unsubscribing never affects your account.

14. Reviews and testimonials

We may occasionally ask you to rate SetBook and say a few words about it. Leaving a review is optional. If you do, you allow SetBook to publish it in our marketing (for example on our website, in emails and on social media), together with your name, profession and business name. We won’t change what you wrote in a way that changes its meaning, and we only feature reviews as they were given. You can ask us to stop using your review at any time through our Help & Support page, and we’ll remove it from anything we still control.

15. Your subscription to SetBook

New accounts get a 14-day free trial with no credit card required. You can use SetBook and cancel any time during the trial at no charge. If you don’t subscribe before the trial ends, you’ll be asked to add payment details and choose a plan to keep using SetBook, and your account becomes a free Discovery account (see Section 8); nothing is charged automatically before you do.

Subscription payments are billed and processed by our payment processor, Stripe, on a recurring monthly or annual basis depending on the plan you choose, and renew automatically until you cancel. You can cancel or change your plan at any time from the Membership page’s billing management, effective at the end of your current billing period.

From time to time we offer optional promotions on top of standard pricing, such as Founding Member pricing for early subscribers or a referral discount for members who refer other paying subscribers. The current terms of any such promotion are described on the Membership page and may be changed or retired for new participants at our discretion; changes don’t remove a discount you’ve already qualified for under the terms in effect when you earned it.

16. Refunds

Subscription fees are billed in advance and are non-refundable for the remainder of a billing period once charged, except where required by law or set out in Section 22. Cancelling stops future billing, but doesn’t refund the period already paid for. You keep access until it ends (see Section 15). If you believe you were charged in error (e.g. a duplicate charge, or a charge after you’d already canceled), contact us via our Help & Support page and we’ll look into it.

17. Termination

You can stop using SetBook and delete your account at any time from Settings, after confirming a code we email to you. Deletion is scheduled 14 days ahead: during those 14 days you can sign in and cancel it, and your subscription stops renewing. When the 14 days end, your account and its data are deleted permanently and cannot be recovered, and links you’ve shared (portals, invoices, signing links) stop working. Copies of documents you already sent to other people stay with them. We may suspend or terminate an account that violates these Terms or our Community Guidelines, or that we reasonably believe poses a risk to SetBook or other members. Where practical, we’ll give notice first.

18. Disclaimers

SetBook is provided “as is.” We work to keep it reliable and secure, but we don’t guarantee it will be error-free or uninterrupted, and we’re not liable for indirect or consequential damages arising from your use of it, to the maximum extent permitted by law. Contract and release templates are provided as a convenience and starting point; they are not legal advice, and you should have your own legal counsel review anything before relying on it for a real engagement.

Content posted by members. Profiles, projects, credits and claims on Discovery come from members, not from SetBook. We don’t own, endorse or verify them, and each member is responsible for what they post. To the maximum extent permitted by law, SetBook is not liable for content members post, including where a member infringes someone else’s copyright or other rights. When we’re told about content that breaks these Terms or the law, we act on it as set out in Section 10.

19. Limitation of liability

To the maximum extent permitted by law, SetBook’s total liability to you for any claim arising out of or relating to these terms or your use of SetBook is limited to the amount you paid us for the subscription in the 12 months before the claim arose (or, if you’re on a free trial and haven’t paid us anything, to AUD $100).

Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence. Where the Australian Consumer Law applies and our liability may be limited rather than excluded, our liability is limited, at our option, to resupplying the service or paying the cost of having it resupplied.

20. Indemnification

You agree to indemnify and hold SetBook harmless from claims, damages, and reasonable legal costs arising from your breach of these Terms, your violation of any law, or your use of SetBook to store, send, or publish content or personal information you didn’t have the right to (for example, a client or talent’s personal information you weren’t authorized to collect or share, or work you posted on Discovery that infringes someone else's copyright).

21. Governing law and disputes

These terms are governed by the laws of Australia, without regard to conflict-of-law principles. If a dispute comes up, we’d rather resolve it directly, so please contact us first via our Help & Support page and we’ll try to sort it out informally. If that doesn’t resolve it, the courts of Australia have non-exclusive jurisdiction, and if you’re using SetBook from outside Australia, your local consumer protection laws that can’t be contracted out of still apply to you.

22. Changes to SetBook’s features

SetBook is still growing, so its features will change. We may add, change, limit or remove any feature at any time, including features shown on our website, blog, roadmap, social media or in ads. Anything we describe as planned, upcoming or coming soon is what we intend to build at the time, not a promise that it will arrive, arrive by a certain date, or work exactly as described.

If we remove or materially reduce a core feature of a paid plan, we’ll tell you before it happens where we reasonably can. If that leaves your plan worth less to you, you can cancel and ask us for a pro-rata refund of the part of your current billing period you haven’t used. Nothing in this section limits your rights under the Australian Consumer Law.

23. Changes to these terms

If we make material changes, we’ll update the “Last updated” date above and, where appropriate, notify you directly. Continuing to use SetBook after changes take effect means you accept the updated terms.

24. Contact us

Questions about these terms, or anything else: see our Help & Support page.